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636-978-7201

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888-793-2607

101 West Pitman Street
O'Fallon, MO  63366






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Frequently Asked Questions
How do I set the time on my system?
 

 FREQUENTLY ASKED QUESTIONS 

This page is provided as a service to our customers to further our commitment toward service excellence.

SELECT FROM BELOW OPTIONS
1.    Correcting Problems
2.    Programming 
  
3.    User Guides

 

 

 

 

  

Correcting Problems

 

 

 

 

 

Programming

 

 

COMDIAL IMPRESSION OR IMPACT

  1. FROM STATION 10 OR 12:
  2. Press ITCM
  3. Dial * # 01
  4. Dial two digits (00-99) for the year.
  5. Dial two digits (01-12) for the month.
  6. Dial two digits (00-31) for the day.
  7. Dial two digits (00-23) for the hour.    Example: 8:15 pm = 2015 (enter 20 for the hour)
  8. Dial two digits (00-59) for the minute     Example: 8:15 pm = 2015 (enter 15 for the minute)
  9. Press SPKR to end programming.

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COMDIAL DXP

  1. FROM THE OPERATORS STATION OR PROGRAMMING STATION:
  2. Press ITCM
  3. Dial * # 0 * 01
  4. Dial two digits (00-99) for the year.
  5. Dial two digits (01-12) for the month.
  6. Dial two digits (00-31) for the day.
  7. Dial two digits (00-23) for the hour.    Example: 8:15 pm = 2015 (enter 20 for the hour)
  8. Dial two digits (00-59) for the minute     Example: 8:15 pm = 2015 (enter 15 for the minute)
  9. Dial # to save.
  10. Press SPKR to end programming.

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COMDIAL DX-80 or DX-120
  1. FROM ANY TELEPHONE
  2. Press FEATURE # *
  3. ENTER THE DATABASE PASSWORD "########"
  4. PRESS "SHOW"
  5. PRESS "0814"
  6. PRESS "SAVE"
  7. PRESS "SHOW"
  8. PRESS "CHANGE"
  9. ENTER DATA AS PROMPTED ON THE SCREEN
  10. PRESS "SAVE" AFTER ENTRY
  11. REPEAT STEPS  8-10 FOR EACH PROMPT
  12. Press ON/OFF to end programming.

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SIEMENS SATURN IIE

  1. FROM THE OPERATORS CONSOLE (SWITCHBOARD).
  2. DIAL * 08
  3. Dial two digits (01-12) for the month.
  4. Dial two digits (00-31) for the day.
  5. Dial two digits (00-99) for the year.
  6. Dial two digits (00-23) for the hour.    Example: 8:15 pm = 2015 (enter 20 for the hour)
  7. Dial two digits (00-59) for the minute     Example: 8:15 pm = 2015 (enter 15 for the minute)
  8. PRESS RLS or ATT RLS key to end programming.

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My speaker/monitor light comes on every time I hang up my handset. What is causing this to happen?
Background music has been activated on this phone by someone pressing Intercom and dialing *1.
To cancel Background music, press Intercom and dial #1.

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My Ringer rings one time and quits.
When the phone is in the idle state (handset not lifted - speakerphone not on - headset not on) the volume control rocker switch becomes the ringer volume control.  Pressing this several times in the down position will cause the ringer to be turned off.  However the system prevents you from fully shutting of the ringer, so it will ring one time to alert you of a call then only flash the light.  To correct this, simply push the volume control 1 time to the up position, and the phone will start ringing normal again.  To increase the volume push the button toward the up position and the phone will ring once with each push to show you the volume level.

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How do I program a TRANSFER TO VOICE MAIL BUTTON on my phone?
1) Press the
Intercom button, and dial **1.
2) Press the button to be programmed as the transfer to voice mail button.
3) Dial 6.
4) Enter the first extension number of the voice mail.
5) Press the
Speaker button.

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I have a FLASHING HOLD LIGHT  on my phone, how do I get rid of it?
1) Press the
Intercom button, then press the Hold button.
2) This will cause a phone on the system to ring. Use this ringing phone as a marker of thephone you will need to go to. You do not need to answer that phone, however you will need
to go to that phone and perform the following while it is in an idle state.
3) Press the
Intercom button and dial #3 followed by the extension number of the phone with the flashing Hold light.

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How do I program a HEADSET BUTTON on my phone?
1) Press the
Intercom, and dial **1.
2) Press the button to be programmed as the headset button.
3) Dial
94.
4) Press the
Speaker button.

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How do I change the names on a phone?
  1. Press ITCM
  2. dial * # 06
  3. dial the station number of the telephone to be named (10-57)
  4. dial # to clear the current entry
  5. dial two-digit codes that correspond to letters (below) in the name
  6. dial * to continue entering station names (repeat step 3 -5)
  7. Press SPKR to end
A 21 a 24 SPACE 12
B 22 b 25 ; 17
C 23 c 26 / 18
D 31 d 34 " 19
E 32 e 35 . 27
F 33 f 36 ' 28
G 41 g 44 : 29
H 42 h 45 1 01
I 43 i 46 2 02
J 51 j 54 3 03
K 52 k 55 4 04
L 53 l 56 5 05
M 61 m 64 6 06
N 62 n 65 7 07
O 63 o 66 8 08
P 71 p 74 9 09
Q 11 q 14 0 00
R 72 r 75    
S 73 s 76    
T 81 t 84    
U 82 u 85    
V 83 v 86    
W 91 w 94    
X 92 x 95    
Y 93 y 96    
Z 13 z 16    

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How do I store a SYSTEM SPEED DIAL NUMBER?
  1. From Station 10 or 12....
  2. Press ITCM
  3. dial * # 02
  4. dial 01 - 99 to choose storage location.
  5. dial # to clear the current entry.
  6. dial 91 to chose an outside line.
  7. dial the NUMBER TO BE STORED.
  8. press T/C
  9. If you wish to program a name associated with the speed dial number enter number to represent digits from the above chart.
  10. press T\C to save number and name

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How do I program a DSS BUTTON
  1. Press the display interactive button under OPTIONS.
  2. Scroll through the menus until you see DSS then press the button underneath it.
  3. Follow the instructions on the screen.

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How do I program a NIGHT BUTTON
  1. Press ITCM
  2. dial * * 1
  3. press one of the programmable buttons
  4. press ITCM
  5. dial * # 03
  6. press SPKR to end.

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USER GUIDES
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  1. Impact Attendant Manual.

  2. Impact 8024S & 8012S Digital Display Speakerphone.

  3. Impact 8101N Digital Single Line Telephone.

  4. Impression 2022S Digital Display Speakerphone.

  5. Impression 2122S/2122X Digital Speakerphone and Monitor.

  6. Impression 2101N Digital Single Line Telephone.

  7. Voice Mail Tri-fold Quick Reference Manual.

  8. Voice Mail Supervisors Guide.

  9. Visual Voice Mail Manual.

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